Keep your customers coming back
Let’s find out how
Are your customers’ expectations being met? Are they promoters of your product? As a CEO you need to know before your customers leave you.
Why Choose Heylo
Heylo Experience Group helps CEOs and senior leaders of B2B firms diagnose why their customers stay or quietly leave and install the change that turns relationships into a competitive differentiator.
Who's behind Heylo
Jackie Guenther spent 18 years inside complex-product B2B companies building global customer experience brands that moved the number, winning several Global Stevies, including awards for customer experience and service in Greater China, India, the Philippines and multiple IMV ServiceTrak awards in the US.
Most customer experience advisors haven't built one from the inside. Jackie has built three.
What happens next
The first conversation is a 60-minute fit call. Free. We talk about your top accounts, your service business status, and what you've been carrying for the past six months. By the end, we both know whether there's work to do together.
What Heylo Offers
We do not sell software, dashboards, or a junior-staffed consulting team. We sell senior judgment on the small set of decisions that determine whether your customers renew, expand, and refer.
The Heylo Diagnostic:
A 30-day engagement where we interview your top accounts, the commercial team and key leadership that ends with a written report summarizing key friction points potentially reducing revenue today. We deliver the report to the CEO and executive leadership team.
The Heylo Retainer:
Following the diagnostic, a 6 or 12-month senior advisory retainer. The principal makes up to 40 hours per month of access available to the accountable leaders. We work alongside the team to install the sustainable customer experience model into your business.
The Stay Project:
Discrete project work scoped from the diagnostic. May include a quarterly business review playbook, customer and service brand development, a Voice of Customer program, or a CX enablement curriculum for the company.
Let’s Start the Conversation
If you're carrying an account you've lost, or one that's slipping and can't fully explain why, this is the next step. A 30-day Diagnostic starts with a 60 minute call — Free
Contact Jackie Guenther, Founder and Principal
jackie@heyloexperiencegroup.com
The Experience Standard
A weekly newsletter for CEOs who already know their service relationship is the brand, and want to protect and grow the recurring revenue behind it.
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What We Write About
Why recurring revenue is the growth engine
What your best customers say behind your back
Why the renewal that felt fine closed late
The operating decisions that actually move the number